Frequently Asked Questions

App cannot find Chromecast device

Sometimes app will not detect Chromecast due to wifi issues. Please try below.

• Make sure the app is connected to same Wifi network as Chromecast.
• Please restart app and try again

if problem persists please contact us.

How to Restrose Purchases

• Open MyCast App and go to Shop screen from Menu.
• Click Restore button on top right
• Login with your apple id you previously purchased.
• If you have any issues please contact us

How to Cast Web Videos

• Click Cast Icon on top right to connect to Chromecast.
• Browse to video page on the website
• When video is detected Cast Video button appears at the bottom of app.
• Click the CastVideo button and it should start casting video.

Note: Sometimes you need to click & play the video manually to detect the video.

Cannot Cast Videos/Photos

If you have issues to cast videos or photos. Please follow below instructions

• Sometimes if you restart the App, it should resolve issue.
• If loading video takes long time, click CastVideo button again.

Privacy Policy

Please find our privacy policy here.

Contact Us

If you have any other questions, please contact us via info@mycastpro.com.